Hiring the ‘right fit’
One of the key issues with outsourcing is that the team a client inherits from the supplier is not its own - it has been assembled by the provider, and may contain people who are skilled in the generic tasks being demanded of them by a multitude of companies, but may find it more difficult to specialize.
Outsourcing works very well in environments such as customer support callcenters, where training can be given relatively quickly and cheaply, and where difficult problems can be handed over to a specialist, but the majority of more routine matters can be dealt with by members of the outsourced team.
The problem comes when a manager on the client team needs a more specialized task to be completed, and so requires people with the problem-solving skills to be able to act on their initiative, with everyone’s complete trust. It is for this reason that a remote software development team, for example, comes into its own. A team employed and trained fully by one company contains people who are much more closely aligned to the client organization.
How Base B is different
Base B achieves this with its tailored seven-step recruitment process, which means that everyone coming into a team has been carefully identified and skill-matched to the role in question, and has been personally interviewed by the client. The result is a remote team that operates the same as any other team working for the client, with trusted operatives who know what is required of them, and are able to resolve issues independently.
Read more: Base B's unique recruitment strategy
Alignment to the client’s organizational culture
Of course, understanding a work culture isn’t just about problem-solving. It’s also about ensuring that a client company’s values filter down to all teams, even if they’re on another timezone. That isn’t always easy with an outsourced team. For one thing, the client may be paying for its services, but the team officially works for an outsourcing company.
This can manifest itself in a divide, where the outsourced team members may not fully understand what is required of them, and where they don’t work with the company vision at the forefront of their minds.
Don’t forget, an outsourced team has not been through the same training seminars you and your colleagues at your base location have. They also most likely haven’t had the opportunity to sit in on workshops and to speak directly to a manager in your company to find out how they can improve on their work.
If anyone from a client company speaks to an outsourced team, it’s likely to be on the basis of a discussion with its supervisor, rather than with the team members.
How Base B is different
Base B does things another way. We feel that direct contact with every member of a remote software development team is imperative if a common understanding is to develop, and if those team members are going to feel a part of what the organization is doing.
They need to buy into, and feel passionate about, your vision for the future, and that’s why we recruit small, responsive teams, with people chosen for their communication skills as much as their engineering abilities. A Base B team is your team, and we want them to feel as proud to work for your company as you do.
Knowledge transfer and adoption of processes
Many managers who are dealing with an outsourced team have found that, as said before, the team may work just fine when it comes to very strict, defined parameters, but aren’t great at thinking on their feet.
That isn’t necessarily down to lack of talent or ability - it’s often more that the team have worked together on a multitude of projects, and have been trained by their own managers to react in a manner totally different to that which you might routinely instil in your own employees.
Therefore, knowledge transfer - that is, the passing-on of ingrained expertise from one member of a team to another - cannot happen with an outsourced team the same way it can if you’re engaging one-to-one with staff and able to whiteboard and brainstorm, and to allow colleagues to “learn through doing”. If you change outsourcing providers, potentially man-years of knowledge are lost in an instant.
Outsourced teams rely on knowing a process and being able to carry tasks out in the same way every time. It’s like training a robot to do a human’s job - they can, but they’re much less adaptive, and less likely to find it easy to take on more nuanced ideas.
How Base B is different
With a remote software development team through Base B, you’re taking on qualified, experienced software engineers who are waiting for and expecting the chance to take on projects for which they will be personally responsible for their success.
We pick people who we know will be able to listen to and absorb the knowledge you want to transfer, but who will also have minds of their own, and will be happy and willing to suggest improvements to processes.
It’s through continuous improvement, and a two-way dialogue, that we all get better at our work, and the same applies to processes and procedures - they only become more efficient through constant questioning, and the application of what we learn.
Because you hire a team that is your own when you use Base B, you will take on a team that will contribute directly to the improved running of your company, and to faster, better, delivery.
Responsiveness and time taken to make decisions
There are myriad anecdotes of companies making requests of outsourced clients that were either not adopted for several weeks, or were accepted by the outsourcing company’s supervisor, then not followed through, or were conveniently forgotten after a short period of time.
When something like this happens, it is a bad sign for an outsourcing relationship, as it demonstrates a misalignment which may not be solvable without drastic action. It’s also a waste of client time and money as attempts are made by various HR and training teams to get through to the outsourcing provider and spark the change that is needed.
How Base B is different
Base B is not an outsourcing provider, and that’s because these things, mentioned above, happen too often, and we know you deserve better. Instead, Base B works with the client to hand-pick the best team for the tasks at hand, and though we will provide any assistance wanted, and will offer advice and resources for onboarding, training, and development if wished, we always encourage the client organization to provide its own training to the remote software development team.
What this means is that when a change must be made, perhaps a patch sent out or a hotfix engineered, the client can feel confident that the team knows what to do, and that they are working on it.
We provide hubs that have the same level of hardware and software as you would expect in your own office, and this means that your remote team has the tools it needs to respond to the changing needs of your userbase.
Read more: solving the tech talent shortage
To get to know more of the benefits of hiring a remote engineering team through Base B, talk to us.